Customer Service

LIMITED WARRANTIES

30-day return: Unused skis can be returned within 30 days of purchase:

Please call or email for RMA number and ship the product in original package to us. Your card will be credited the purchase price, minus shipping

“1 season” warranty:

If your skis fail due to manufacturing deficiencies in the first season of use and within one year of purchase, you may be eligible for a replacement pair of skis. First, email a picture of the failure to info@marquettebackcountry.com subject: “1st season” Snapperhead Inventions, LLC, will assess the photo to determine if the skis should be returned or recycled locally. If the skis meet our 1-season criteria, a replacement pair of skis will be sent to you. Customers will only pay for shipping costs.

30% discount Lifetime Replacement:

Marquette Backcountry Skis can be replaced at a 30% discount off the then-current retail price if they fail under abuse or accidents (i.e. backing over the skis with a car) or if they fail after the first season warranty period. To qualify, you must be the original owner of the skis, take a picture of the failure and send it to info@marquettebackcountry.com subject: “just skiing along” If the skis are indeed in need of replacement we will ask you to recycle them and will email you a discount code to apply to the replacement pair. This is a non-transferable program.

MARQUETTE BACKCOUNTRY SKIS HAS THE SOLE RIGHT TO DETERMINE IF YOU QUALIFY FOR A REPLACEMENT, REFUND, OR CREDIT UNDER ANY OF THESE WARRANTIES. THE WARRANTIES SET FORTH ABOVE ARE IN LIEU OF ANY OTHER EXPRESS OR IMPLIED WARRANTIES OR OBLIGATIONS OF ANY KIND ON THE PART OF MARQUETTE BACKCOUNTRY SKIS OR SNAPPERHEAD INVENTIONS, LLC, INCLUDING ANY WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE.DISCLAIMER

BACK COUNTRY SKIING AND ALL OTHER OUTDOOR SKIING AND RECREATIONAL ACTIVITIES ARE HAZARDOUS PURSUITS THAT CAN RESULT IN PERSONAL INJURY OR DEATH. WHEN YOU CHOOSE TO USE MARQUETTE BACKCOUNTRY SKIS, YOU AGREE TO ALL RISKS ASSOCIATED WITH THEIR USE, AND BY SUCH USE YOU RELEASE MARQUETTE BACKCOUNTRY SKIS AND SNAPPERHEAD INVENTIONS, LLC, FROM ALL LIABILITY ARISING OUT OF SUCH USE.